Help / 01
Support
Effective 8 August 2026
Before you send a request
- Confirm that your iPhone or iPad has free storage for the export.
- Keep Edie open while an AI request or export is completing.
- Try the same edit again after checking your network connection.
- Include the app version, device model, and the last step that worked.
Send a support request
Share only what is needed to diagnose the issue. Do not include passwords, payment information, or private video content. We use your reply email and message according to our Privacy policy and the service is governed by our Terms of use.